Terms of service

These terms and conditions set out the rules for making purchases in the online store operated by SUNEN Sp. z o.o., ul. Wrocławska 114, 81-530 Gdynia, Poland, District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register, KRS No.: 0000323051, NIP (Tax ID): 586 223 09 01, REGON: 220738540, GIOŚ: E0015919WBW.

The Seller can be contacted by phone at +48 587 171 236, Mon–Fri 9am–5pm, or by email at info@sunen.com.

§1. Definitions

1. Terms and Conditions — these terms and conditions. For services provided electronically, the Terms and Conditions constitute the terms referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
2. Customer (Buyer) — a natural person who has reached at least 13 years of age, provided that if that person has not reached 18 years of age, the consent of their legal representative is required (including a Consumer — a Customer who is a natural person performing a legal act not directly related to their business or professional activity), as well as a legal person and an organisational unit without legal personality to which specific provisions grant legal capacity, which makes or intends to make an Order.
3. Subject of the transaction — Goods listed and described on the Online Store's website. The Seller makes every effort to ensure that the offer presented on the pages is up to date. However, should some of the Ordered Goods not be available, the Seller undertakes to promptly inform the Buyer of this fact by phone (with confirmation by email) or exclusively by email.
4. Goods — a movable item to which the Sales Agreement relates.
5. Additional Service — a service provided by the Service Provider to the Customer outside the Online Store in connection with the nature of the products sold.
6. Product — Goods and Additional Services presented in the Online Store.
7. Sales Agreement — an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Service Provider and the Customer using means of distance communication (including by telephone, which additionally requires confirmation of the order being placed by the Buyer on a durable medium prior to fulfilment by the Seller).
8. Online Store (Store) — a website available at powerneed.com, glovii.com, the3doodler.pl, sunen.com, guide-ir.pl, wykrywacz.com.pl, through which the Customer may purchase a Product.
9. Party — the Seller and the Customer.
10. Store Page — any page or subpage of the website found at the addresses listed in point 8.
11. Order — a declaration of intent by the Customer clearly specifying the type and quantity of Products, aimed directly at concluding a Sales Agreement at a distance via the Online Store.
12. Distance contract — a contract concluded with the Buyer as part of an organised system for concluding distance contracts, without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment the contract is concluded.
13. Durable medium — a material or tool enabling the Buyer or the Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information serves, and which allows the stored information to be reproduced unchanged.
14. Digital content — data produced and supplied in digital form.

§2. General rules

1. Placing an Order in the Online Store by the Buyer requires familiarisation with these Terms and Conditions (which are an integral part of every contract concluded at a distance via the Online Store, are publicly available on the Store's website) and acceptance of its provisions at the time of placing the Order.
2. The Online Store conducts retail sales via the Internet.
3. All products offered by the Online Store are brand new, originally packaged, free from physical and legal defects, and have been legally placed on the Polish market.
4. Commercial information posted on the Online Store's website does not constitute a commercial offer within the meaning of the Civil Code, but is an invitation to submit purchase offers.
5. The technical requirement for using the Online Store by the Buyer is access to a computer, a web browser, and the Internet.
6. The agreement for the provision of electronic services is concluded for an indefinite period.
7. The Customer may terminate the agreement for the provision of electronic services at any time.
8. The Seller may terminate the agreement for the provision of electronic services if the Customer shows no activity in the Store, in particular has not placed an order or logged into their Customer Account for 18 months from the last activity.
9. Termination by either party or termination by mutual agreement is equivalent to blocking the Customer's access to their Customer Account and its deletion.
10. The Seller may terminate the agreement for the provision of electronic services if: the purpose of registration or the manner of using the services is clearly contrary to the rules and purpose of the Store's operation; the Customer's activity is contrary to applicable moral standards, incites violence or the commission of a crime, or infringes the rights of third parties; the Seller has received official notification of the unlawful nature of the data provided or related activity; the Seller has obtained credible information about the unlawful nature of the data provided and has previously notified the Customer of the intention to prevent access to their Account; the Customer sends unsolicited commercial communications; the Customer flagrantly or persistently violates the provisions of the Terms and Conditions; the address details provided by the Customer raise justified doubts as to their correctness (e.g. a non-existent town, a non-existent street, fictitious data), and these doubts could not be resolved by phone contact (confirmed by a subsequent email) or solely by email. A statement on termination of the agreement for the provision of electronic services submitted by the Seller will be sent to the email address provided in the Customer Account.
11. Termination of the agreement for the provision of electronic services results in the permanent deletion of the Customer Account. A statement on termination of the agreement for the provision of electronic services submitted by the Customer may be made by sending its content to the contact email address or by deleting the Customer Account.
12. If termination occurred on the Seller's part, re-registration is possible after obtaining the Seller's consent.
13. Termination or dissolution by mutual consent of the agreement for the provision of electronic services does not affect the performance of already concluded sales agreements.
14. The notice period for termination in the above cases is 7 days.
15. The agreement concluded between the Buyer and SUNEN Sp. z o.o. regarding the purchase of a given product in the Online Store has a fixed term and lasts for the duration of order fulfilment. The place of performance related to the purchase of products is the delivery address indicated by the Customer, except for products collected in person by Customers, for which the place of performance is SUNEN Sp. z o.o.'s brick-and-mortar store.

§3. Placing orders

1. All prices given in the Online Store are gross prices (including VAT), given in the currency applicable to the given store/brand. The cost of dispatching and receiving goods is borne by the Customer — the prices given do not include shipping costs. Delivery costs are charged separately and shown as a separate item on the VAT invoice.
2. The price is binding on both parties at the moment the order is placed.
3. Every order must be recorded on a durable medium before fulfilment, regardless of the manner in which it was placed.
4. Orders are accepted: via the website using a form (the Buyer places an order by clicking the "Add to cart" button next to the product and "Order" when summarising the entire order, after completing the registration form — final placement of the order occurs after clicking the "Order and pay" icon and providing contact details); by phone on business days between 9am and 5pm at +48 587 171 236 (telephone orders will be fulfilled by the Seller after confirmation of the order by the Buyer on a durable medium: by email or letter); by email at info@sunen.com.
5. Concluding the agreement for the provision of electronic services is equivalent to making the following declarations: having read and accepted the provisions of the Terms and Conditions constituting the basis for concluding the agreement; voluntarily commencing use of the Online Store's services; meeting the conditions for being a Customer as provided for in the Terms and Conditions; confirming that the data contained in the registration form is true and does not infringe the rights of third parties; consenting to the conclusion of the agreement electronically; consenting to the processing, collection, recording, storage, development, disclosure, and deletion of the Customer's personal data by the Seller to the extent necessary for the provision of electronic services, in the manner specified in these Terms and Conditions; consenting to receive messages from the Seller as well as information about disruptions, changes, or technical interruptions in the Store's operation.
6. Orders via the website and by email can be placed 24 hours a day, 7 days a week, throughout the year. Orders by phone (fulfilled only after confirmation by email or letter) are possible only during business hours.
7. An order is effective if the Buyer correctly completes the order form and correctly provides contact details, including the exact address to which the Goods are to be sent, as well as a telephone number and email address.
8. If the data provided is incomplete, the Seller will contact the Buyer. If contact with the Buyer is not possible, the Seller has the right to cancel the Order.
9. The Buyer consents to the issuance and electronic transmission, to the email address indicated by them, of an electronic image of settlement documents, in particular VAT invoices with attachments, corrective VAT invoices with attachments, and forms. This consent also entitles the Seller to issue and send VAT invoices in electronic form, in accordance with the applicable regulations on the electronic transmission of invoices.
10. While placing an Order, the Buyer may consent to the inclusion of their personal data in the database of the Seller's Online Store for processing purposes in connection with the fulfilment of the Order. If consent is given, the Buyer has the right to view their data, correct it, and request its deletion.
11. The Buyer may use the option of having their data remembered by the system to facilitate the process of placing a subsequent Order. To do this, the Buyer should provide a login and password necessary to access their account. The Customer's login is the email address provided by them. The password is a string of characters chosen by the Customer. The Customer's password is not known to the Seller, and the Customer is obliged to keep it secret and protect it from unauthorised access by third parties.
12. After the Customer has placed a successful order, they will receive an automatic confirmation from the Online Store containing information about the products purchased.
13. The time when order fulfilment begins, confirmed on a durable medium, coincides with the moment funds are credited to the bank account indicated in the order confirmation, or, in the case of electronic payments, with the moment information about the payment is received from the payment operator.
14. The Seller reserves the right to change the prices of goods available in the Online Store and to conduct and cancel any kind of promotional campaigns and sales. The above changes will not affect agreements already concluded.

§4. Shipping costs and delivery time

1. Goods are sent to the address indicated in the order form, provided by email, or provided by letter. The Store will promptly inform the Customer of an incorrectly completed order form that prevents shipment or may delay it.
2. Goods are delivered using specialised courier companies. In some cases, it is possible to collect goods in person at the Seller's premises or at a selected collection point.
3. The shipment is delivered in accordance with the time given for each product on the service's pages. When choosing the "bank transfer" payment option, the time it takes for funds to be credited to the store's bank account (usually 1–2 business days) should be added to the time stated on the service's pages. The order fulfilment period is from 1 to 10 days, but no longer than 30 days.
4. The Buyer is charged for delivery (shipping) costs specified while placing the order. The amount of the fees depends on the type of transport and the method of payment. We deliver worldwide.

§5. Payments

1. We issue a personalised proof of purchase (VAT invoice) for every item sold.
2. The Customer is obliged to pay for the product ordered in the Online Store, including delivery costs, no later than 7 days from the date the agreement is concluded. The following forms of payment are possible: cash on collection — payment in cash at the till of the brick-and-mortar store or upon delivery; bank transfer — a form of payment for customers who prefer to log in independently to online banking or visit a bank branch. After placing an order, the Customer receives, by email, the bank account number to which the appropriate amount should be transferred. Once payment is credited to the store's bank account, the order is passed on for fulfilment; bank transfer or payment card online — a form of electronic payment handled by an external payment operator. The online transfer payment option is available in selected product categories. Once payment has been confirmed, the order is passed on for fulfilment; via the PayPal/HiPay/Amazon Payments system or similar — requires having an account with the given service and logging in with a registered email address. Once payment has been confirmed, the order is passed on for fulfilment.
3. For certain types of assortment, the Seller reserves the right to restrict the method of payment by disabling selected payment options on the website.

§6. Collection of goods

1. Deliveries are carried out worldwide.
2. Before collecting a parcel from the post office or courier, you should check whether the packaging has been damaged in transit. In particular, attention should be paid to the condition of the tapes or seals affixed to the shipment. If the packaging of the shipment shows signs of damage, or if the seals (tapes) are broken, the shipment should not be accepted, or a damage report should be drawn up in the presence of the courier and the seller contacted as soon as possible to clarify the matter. Failure to identify any irregularities in the quantity or quality of the shipment upon receipt may have a negative impact on the outcome of the Customer's claims regarding damage to or theft from the shipment during transport.
3. Orders placed with the personal collection option at a chosen store will be held for collection for 7 days. After this time, if not collected, they will be cancelled.

§7. Right of withdrawal

The right indicated in this paragraph applies to consumer sales, i.e. it applies exclusively to sales to a natural person who makes a purchase for a purpose unrelated to their professional or business activity.

1. A Buyer who has concluded a contract at a distance has the right to withdraw from the contract within 14 days, without giving any reason and without incurring any costs, except for costs in a situation where the Buyer chose a method of delivering the item other than the cheapest standard delivery method offered by the Seller. In such a case, the Seller is not obliged to reimburse the Buyer for the additional costs incurred by them.
2. In accordance with applicable law, within 14 days of receiving the ordered product, the consumer has the right to return it without giving reasons, subject to the provision that benefits and products from which, under applicable law, one cannot withdraw are not subject to return.
3. The 14-day return period is non-extendable and is counted from the day the item is received.
4. The Buyer may withdraw from the contract by submitting to the Seller a declaration of withdrawal from the contract — for example, on the form below.

5. To meet the deadline, it is sufficient to send the declaration before it expires.
6. The Seller will promptly send the Buyer, on a durable medium, confirmation of receipt of the declaration of withdrawal from the contract submitted by the Buyer.
7. Goods returned under this procedure will be accepted without objection only if they are sent back complete, and the product itself and its accessories are undamaged and show no signs of use beyond ordinary handling. The Buyer is obliged to promptly return the goods, no later than within 14 days in the case referred to in point 1, to the Seller's registered office address. The Buyer should return the goods in the same quantitative and qualitative condition in which they received them from the Seller. In particular, they should include all accessories, instructions, terms of use, free gifts, etc. received with the goods (not applicable to the proof of purchase), as well as the original packaging, even if it was removed as part of ordinary handling of the sold item. If the returned product is in a condition exceeding ordinary handling, the Seller has the right to deduct the replacement value from the amount refunded, based on a VAT invoice for the service/materials provided.
8. The trader shall make the refund using the same means of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for them.
9. If the trader has not offered to collect the item from the consumer themselves, they may withhold reimbursement of payments received from the consumer until they receive the item back, or until the consumer provides proof of having sent it back, whichever occurs first.
10. The right of withdrawal from a contract concluded at a distance does not apply to the Buyer in relation to contracts: for the provision of services, if the Seller has fully performed the service with the express consent of the Buyer, who was informed before the commencement of performance that after the performance by the trader, they will lose the right to withdraw from the contract; in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the period for withdrawal from the contract; in which the subject of performance is a non-prefabricated item, manufactured according to the Buyer's specifications or serving to satisfy their individualised needs; in which the subject of performance is an item that deteriorates quickly or has a short shelf life; in which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening the packaging for reasons of health protection or hygiene, if the packaging has been opened after delivery; in which the subject of performance is items that, after delivery, due to their nature, become inseparably connected with other items; in which the subject of performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and whose delivery may only take place after 30 days, and whose value depends on fluctuations in the market over which the Seller has no control; in which the Buyer expressly requested the Seller to visit them for the purpose of carrying out urgent repair or maintenance work; if the Seller additionally provides services other than those requested by the Buyer, or delivers items other than replacement parts necessary for carrying out the repair or maintenance, the right of withdrawal from the contract applies to the Buyer with respect to the additional services or items; in which the subject of performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery; for the supply of daily newspapers, periodicals, or magazines, except for subscription contracts; concluded via a public auction; for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting, or cultural events, if the contract specifies the day or period of service provision; for the supply of digital content that is not recorded on a tangible medium, if performance began with the consumer's express consent before the expiry of the withdrawal period and after the Seller informed them of the loss of the right of withdrawal.
11. In the event of exercising the right of withdrawal after the deadline specified in paragraph 1 has passed, the returned goods should be sent back at your own expense to the Seller's registered office address.
12. A written declaration of withdrawal from the contract and the account number to which the store should refund the payment should be enclosed with the return shipment.
13. Within two business days of receiving the goods together with the declaration of withdrawal from the contract, the Store will inspect the product. If the goods meet the requirements listed in point 3 of this paragraph, a corrective invoice will be issued. The original and copy of the invoice will be sent to the Customer by email or priority mail. The Customer should send back a signed copy of the corrective invoice. Upon receiving it, within 7 business days, the Store will refund the payment to the Customer's indicated account.

§8. Complaints procedure

1. The Buyer has the right to return goods only in the case of non-conformity of the goods with the contract.
2. In the event of non-conformity of the goods with the contract, the Customer may notify the Seller by phone or via the form on the website where the purchase was made, or send the item complained about together with a letter specifying precisely the type of non-conformity and expectations regarding the manner in which our obligations should be fulfilled, to the Seller's registered address and at the Seller's expense. In the case of a telephone report, the Customer should confirm this fact on a durable medium: by email or letter.
3. The Customer loses the rights specified in the act on specific conditions of consumer sale and amendment of the Civil Code if they do not notify the store of a non-conformity of goods with the contract within two months of identifying it. To meet the deadline, it is sufficient to send the notification before it expires. In the case of a sale not constituting a consumer sale, the provisions contained in Articles 556–576 of the Civil Code are excluded.
4. The Seller will process the complaint within 14 days from the date of receiving the complained-about goods from the Customer.

§9. Privacy policy and personal data protection

1. The administrator of the personal data databases provided by customers of the online store in connection with purchases is the Seller.
2. Personal data is used exclusively for the purpose of fulfilling sales contracts, in connection with which it may be transferred to entities responsible for delivering purchased goods to the customer. Customers have the right to access the content of their data and to correct it, supplement it, and request its correction or deletion. Data is provided voluntarily.
3. Personal data is protected and processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and the relevant provisions of national law on the protection of personal data.
4. By accepting the Terms and Conditions, the Customer consents to the processing of personal data to the extent and for the purpose specified in this paragraph and in the Store's Privacy Policy.
5. Personal data is not made available to other entities for marketing purposes.

Full information on the processing of personal data, cookies, and the rights available to you can be found in our Privacy Policy.

§10. Final provisions

1. In matters not regulated herein, Polish law shall apply.
2. Any disputes related to the services provided by the Seller within the Online Store will be settled by common courts. A Customer who is a consumer has the option of using out-of-court methods of handling complaints and pursuing claims before the Standing Amicable Consumer Court operating at the Provincial Inspector of Trade Inspection. Information on how to access the above-mentioned procedures for dispute resolution can be found at: www.uokik.gov.pl, in the "Resolving consumer disputes" section.
3. The Seller reserves the right to introduce changes to these Terms and Conditions, provided that contracts concluded before the change to the Terms and Conditions shall be governed by the version of the Terms and Conditions in force at the time the Customer placed the order.
4. Date of publication of the Terms and Conditions: 28 March 2026.