Shipping & returns

Shipping

We usually ship our products on the day we receive payment.

Every shipment can be tracked on the carrier's website.

All shipments are dispatched from European distribution centres.

We love to help

Your satisfaction with the transaction matters to us.

If you have a question about a product, we're happy to help.

Return policy

SUNEN Sp. z o.o. focuses on customer satisfaction, so if you change your mind, items can be returned to us at any time within 14 days of receiving the item. An easy return is guaranteed! Once we receive your returned item, you'll get a full refund of the purchase price.

To help us process your refund as quickly as possible, please follow these steps:

1. Contact us at info@sunen.com to let us know you'll be returning a product, or report it via the form on the site where you made your purchase.
2. Please arrange the return shipment to:
   SUNEN Sp. z o.o.
   ul. Wrocławska 114
   81-530 Gdynia
   Poland
   
   Please clearly state your name and order number on the package (avoid writing notes directly on the packaging, as this note could easily get damaged).
3. Returned items must be in good condition — you may inspect the item, but if the item we receive is mechanically damaged, we may deduct a service fee from the refund. The refund will be applied to the original payment method, as soon as possible after we receive the returned items — usually within 2 business days.

If the item is damaged, you can return it at any time. Let us know via the form on the site where you made your purchase. We may ask you to send photos of the defective parts so we can resolve the issue as quickly as possible.